Terms & Conditions

1. About agentlii

agentlii provides AI-powered business solutions including AI voice receptionists, phone agents, appointment booking, chatbots, customer support and workflow automation. Services may be customized to each client's requirements.

2. AI-Generated Interactions

Our services use artificial intelligence and automated systems. AI responses may occasionally be incomplete or inaccurate. Clients are responsible for reviewing their agent's configuration, instructions, knowledge base, workflows and permitted actions. AI agents should not be relied upon as a substitute for regulated professional advice.

3. Client Responsibilities

• Provide accurate information used to configure AI agents.
• Have the necessary rights and permissions for data supplied to agentlii.
• Use the services in accordance with applicable laws.
• Obtain legally required consent for recording, monitoring, messaging or personal-data processing.
• Maintain appropriate human oversight where necessary.

4. Calls, Messages & Recordings

Depending on configuration, interactions may involve calls, recordings, transcripts, messages, contact details and appointment information. Clients are responsible for legally required notices and consent mechanisms.

5. Appointments & Automated Actions

AI agents may book, modify or assist with appointments and perform actions through connected systems. We aim for reliable automation but cannot guarantee that every booking, message, transfer, integration or automated action will complete successfully.

6. Third-Party Services

agentlii may integrate with third-party AI, telephony, calendar, CRM, messaging and automation providers. Those services are governed by their own terms and policies. We are not responsible for independent third-party outages, changes or errors.

7. Fees & Payments

Pricing may depend on services, usage, call volume, integrations and customization. Applicable fees and payment terms will be set out in the relevant proposal, order form or service agreement.

8. Acceptable Use

You may not use agentlii for unlawful, fraudulent, abusive, deceptive, harmful or unauthorized purposes, or attempt to compromise or gain unauthorized access to our systems.

9. Intellectual Property

agentlii's website, branding, software, designs, documentation and proprietary materials remain the property of agentlii or their licensors. Client-owned information, trademarks and materials remain the property of their respective owners.

10. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation. Availability may be affected by maintenance, telecommunications issues, third-party outages or circumstances outside our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by applicable law, agentlii will not be liable for indirect, incidental, special or consequential damages, including loss of profits, arising from use or inability to use the services.

12. Changes to These Terms

We may update these Terms periodically. The latest version will be published on our website with an updated effective date.

13. Governing Law

Unless otherwise agreed in writing, these Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

14. Contact

Questions about these Terms can be sent to [email protected].