Privacy Policy

1. Information We Collect

We may collect your name, email address, telephone number, company information, appointment details, enquiries, chat conversations, call information, recordings or transcripts where enabled, technical information and information you voluntarily provide.

2. How We Use Information

• Respond to enquiries and provide support.
• Schedule and manage demos or appointments.
• Provide, operate and customize agentlii services.
• Communicate with customers and prospective customers.
• Improve our website, services and AI experiences.
• Maintain security and meet legal obligations.

3. AI Conversations

When you interact with an agentlii AI assistant, voice agent or chatbot, your conversation may be processed using artificial intelligence. Depending on configuration, conversations may be transcribed, stored or analyzed to respond to requests and operate the service.

4. Call Recording

Some AI voice experiences may record or transcribe calls. Where required by applicable law, appropriate notice or consent should be provided before or during the interaction.

5. Appointment Booking

When you book a demo or appointment, we may collect your name, email address, preferred date and time, business details and other information needed to manage the appointment. Third-party scheduling services may process booking information.

6. Service Providers

We may use third-party providers for AI processing, voice technology, telephony, hosting, scheduling, CRM, analytics, communications, automation and cloud infrastructure.

7. Cookies & Analytics

Our website may use cookies and similar technologies for essential functionality, analytics, performance, security and user experience. Where required, appropriate consent choices will be provided.

8. Data Sharing

We do not sell personal information. We may share information with service providers where reasonably necessary to operate our services, comply with legal obligations, protect our rights or complete an action requested by you.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, contractual requirements, legitimate business needs, security or applicable legal obligations.

10. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information. No electronic system can be guaranteed completely secure.

11. International Data Processing

Because agentlii serves customers internationally and may use global technology providers, personal information may be processed or stored outside the country where it was collected. Where required, appropriate measures will be used for international transfers.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion or restriction of your personal information, or to withdraw consent where applicable.

13. Children's Privacy

agentlii's website and services are intended for businesses and are not directed to children. We do not knowingly seek to collect children's personal information through our website.

14. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will display its updated effective date.

15. Contact Us

Privacy questions or requests can be sent to [email protected].